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Customer Support Associate
Customer Happiness
Bangalore
Job Description
CTC: 3 - 3.5 LPA
Location - Bangalore (Rotational Shift)
About NovaBenefits: https://www.novabenefits.com/
Roles & Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Escalate unresolved issues to the appropriate internal teams
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and handling angry clients, as needed.
- Helping the clients with insurance claim process information and queries
- Helping the internal claims team in following up with the clients to complete the claims process
- Utilizing software, databases, and tools appropriately.
- Understanding and striving to meet or exceed individual metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Job Requirement
What are we looking for ?
- 1-3 years customer facing experience
- Excellent Verbal and Written communication skills
- Insurance industry work experience will be preferred
- Willing to work in rotational shift
Nova Benefits is an equal-employment opportunity space that consciously hires people from diverse backgrounds. We thrive in the crux of psychological safety at the workspace and are committed to sustaining an inclusive, healthy and happy environment at work. We strongly encourage you to apply in case you are a cis-woman, a person of non-binary gender and sexual orientation, a person with a disability or represent any marginalized community. You can access Nova Benefits on Glassdoor here .
Reach out to careers@nova-benefits.com for a faster turn-around!