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Wellness Operation Intern

Customer Happiness
Bangalore
Job Description
Location: Bangalore, Karnataka (Work from Office)
Internship Duration: 3 months
Stipend: 15K

About NovaBenefits: https://www.novabenefits.com/

Responsibilities:-
Engagement
  • Manage employee engagement for Nova Benefits clients through sessions, campaigns, etc.
  • Compile campaign & event performance data and reports (Excel, Notion )
  • Ensure the monthly planning of the wellness calendar is done properly
  • Take up end-to-end execution of customized session requests
Operations
  • Organize & execute online engagements events on the Nova Platform
  • Sending campaigns on email marketing platforms & invites to clients
  • For great customer experience, develop SOPs to make processes smooth and ensure that it is adopted in the team.
  • Responsible for daily, weekly, and monthly operations planning and execution with high ownership for the activity allotted.
  • Product line operations execution is end-to-end. Communicate with vendors, and coordinate with client on need basis.
  • Partnership reach outs
  • Overlook the finance and invoicing for vendor

Job Requirement
Key Requirements:
  • A bachelor's degree in marketing, business, or supply chain management.
  • Demonstrate high ownership
  • Strong project execution
  • Must be highly proficient in Microsoft Office, especially Excel to ensure data-driven operations.
  • Strong communication skills are required to express analytics to various levels in the organization; as well as the ability to talk to clients and understand their problems.
  • Proficiency in listening and responding to the issues or expectations of the customers with a high execution bias and on-ground decision-making skills.