Key Accounts Management: Retention Team

Customer Happiness

Delhi, Bangalore

Job Description

CTC: Best in Industry

About NovaBenefits

Nova Benefits is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders - Employees, Employers, HR admins, Insurers, and Healthcare providers.

At Nova, we're looking to create and own the employee wellness category. In a short span of 15 months, we've built an outstanding team, achieved product-market fit and become the first Insure-tech company to secure an IRDAI Insurance broking license. The difference? We see ourselves in the business of improving employee happiness instead of insurance and as such more an HR Tech company. Nova Benefits has been co-founded by Yash Gupta (IIT Delhi - Computer Science, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator). We are backed by top global and regional VC's such as Bessemer Venture Partners, SIG, Better Capital, Titan Capital and Multiply Ventures.

About the Role

We're looking for a skilled Key Account Manager who will be responsible for managing the key accounts of the company, and maximizing sales opportunities within them. You will be accountable for ensuring that the targeted retention and revenue metrics are achieved.

Job Responsibilities:

You will be responsible for managing and retaining Nova's existing customers
You will help in creating value for the client by setting priorities, aligning with all stakeholders, driving engagement, conducting business reviews on decided timelines
You will author, manage, and deliver executive-level reporting, including weekly, monthly, quarterly status reports to manage risks and issues in accounts
You will identify and implement new initiatives with key stakeholders to develop, champion, and launch new initiatives for growing revenue through cross-selling and up-selling
You will be engaging the team by providing meaningful feedback, training, and growth opportunities.

Job Requirement

What are we looking for?

2 to 5 years of experience in the Insurance Broking sector preferably in the H&B space
Proven record in managing a portfolio of key clients and creating values for the clients translating to account retentions
Experience having sold to CHROs & HR team or CFOs/Finance team is a plus

You are awesome at:

Negotiations: Excellent at insurance negotiations and able to get a win-win
User-voice - Ability to balance user-centric approach in decision making with business metrics and preferences
Bias for action - Do things today, over tomorrow, demonstrate a sense of operational rigour and track progress to goals effectively
High Emotional intelligence - Ability to empathize with team, clients and other stakeholders, and balance accountability with compassion
Personal Motivation and Resilience: Passion for employee benefits, wellness & experiences
Stakeholder management: Ability to rally stakeholders together despite competing opinions and creative differences

Nova Benefits is an equal-employment opportunity space that consciously hires people from diverse backgrounds. We thrive in the crux of psychological safety at the workspace and are committed to sustaining an inclusive, healthy and happy environment at work. We strongly encourage you to apply in case you are a cis-woman, a person of non-binary gender and sexual orientation, a person with a disability or represent any marginalized community. You can access Nova Benefits on Glassdoor here .